If you need to contact us for comments, complaints, suggestions, general enquiries or for information on your booking,  we can be reached by email, post and phone.

By phone
For bookings and issues relating to existing bookings please call 0208 989 3437 (09:30-17:00 Mon-Fri).

Outside these hours please call 0871 512 2002  (07:00-20:00 Mon-Fri and 08:00-20:00 Sat-Sun and bank holidays).

Please note that bookings cannot be made over this line and calls to this line are charged at the National Rate of 10p/minute from BT landlines. Costs from other networks and mobiles may vary. If you call these numbers outside of opening hours you may still be charged.

For general queries and suggestions
10 Station Parade,
High Street Wanstead,
E11 1QF

For queries relating to refunds and amendments
Raileasy Refunds,
PO BOX 3522,
ST16 9PY

All transactions on are transacted by Ferries Trains Planes Limited, which is a company registered in England at 87 South Parade, Northallerton, North Yorkshire, DL7 8SJ (with company registration number 3067728).