How do I get my tickets?

There are two options for receiving your tickets our preferred method ToD (Ticket on Departure) where tickets are collected from the station or by post if you have a UK address and there is enough time for us to send the tickets out to you

Collecting your train tickets

Tickets booked as ticket on departure can be collected at any point before travel.

Ticket on Departure – FREE
Ticket on departure is offered free of charge and avoids the risk of tickets getting lost in post.

If you opt to collect tickets at the station you will need to produce THE  SAME CARD that you used to book the tickets when you retrieve them from the machine or at the ticket office. Please be aware that if your card has expired or been replaced in the time between making the booking and collecting the tickets, you will not be able to pick them up with the replacement card.

At the time your booking is confirmed you will receive an eight character ticket collection reference, which you will need to retrieve the tickets. Simply insert your card into the machine, enter the reference and the tickets will then print.

Tickets can be collected immediately the booking is confirmed from any station with ticket collection facilities so tickets you can collect tickets purchased on behalf of a traveler who will not have access to the card on the day.

First Class Post – £1.50
We charge £1.50 for sending  tickets out by post unless you are travelling from a station which is not enabled for ticket collection, (in these cases postage is free). Tickets can only be sent out to UK addresses.

Tickets are normally printed immediately the booking is confirmed and will be sent out in the next available collection so if you notice any omissions in the address information shown on your confirmation email, please advise us immediately. We will then make any corrections before the tickets are sent out.